Refund Policy

🔄 Refund Policy

Our Refund Policy

Last updated: October 2026 · Please read this policy carefully before purchasing.

📱 Digital Products (PDF, Courses, Exams)

Digital products are delivered instantly and cannot be “returned.” All digital sales are generally final.

📓 Physical Products (Books, Notebooks)

Printed books and notebooks are shipped via courier. Refunds or replacements are available only under the conditions listed below.

✅ When We DO Offer a Refund
  • You were charged twice for the same order (duplicate payment).
  • You paid but did not receive the product — digital item did not appear, or physical item was not delivered — and we are unable to resolve it.
  • The product is significantly not as described.
  • A physical product arrived damaged or incorrect (report within 3 days with photos).
❌ When We Do NOT Offer a Refund
  • You changed your mind after downloading a digital product.
  • You bought the wrong product by mistake but have already downloaded it.
  • Your access expired at the end of its stated period.
  • Custom-made notebooks where production has already started (20% advance is non-refundable).
📝 How to Request a Refund

Contact Us

Email [email protected] or WhatsApp 01352-399950 within 3 days of purchase/delivery.

Provide Details

Include your order number, the reason, and photos if it is a damaged physical product.

Review & Resolution

We will review within 3–5 business days. Approved refunds are returned to your original payment method (bKash / Nagad / card).

💳 Payment issue? If money was deducted but your order did not complete, contact us with your Transaction ID — we will verify and either deliver your product or refund you.
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