🔄 Refund Policy
Our Refund Policy
Last updated: October 2026 · Please read this policy carefully before purchasing.
📱 Digital Products (PDF, Courses, Exams)
Digital products are delivered instantly and cannot be “returned.” All digital sales are generally final.
📓 Physical Products (Books, Notebooks)
Printed books and notebooks are shipped via courier. Refunds or replacements are available only under the conditions listed below.
✅ When We DO Offer a Refund
- You were charged twice for the same order (duplicate payment).
- You paid but did not receive the product — digital item did not appear, or physical item was not delivered — and we are unable to resolve it.
- The product is significantly not as described.
- A physical product arrived damaged or incorrect (report within 3 days with photos).
❌ When We Do NOT Offer a Refund
- You changed your mind after downloading a digital product.
- You bought the wrong product by mistake but have already downloaded it.
- Your access expired at the end of its stated period.
- Custom-made notebooks where production has already started (20% advance is non-refundable).
📝 How to Request a Refund
Contact Us
Email [email protected] or WhatsApp 01352-399950 within 3 days of purchase/delivery.
Provide Details
Include your order number, the reason, and photos if it is a damaged physical product.
Review & Resolution
We will review within 3–5 business days. Approved refunds are returned to your original payment method (bKash / Nagad / card).
💳 Payment issue? If money was deducted but your order did not complete, contact us with your Transaction ID — we will verify and either deliver your product or refund you.
